Contact
Get in touch — we're here to help
Questions about a claim, a flight, or how we work? Reach the Tomo Flight Claim team by email and we'll get back to you personally.
Email us
The quickest way to reach us
Email is our main support channel. Whether you're checking if your flight qualifies, following up on an existing claim, or just have a question, write to us and a real person will answer.
claims@tomoclaim.comPlease include your flight number and date if your message is about a specific flight — it helps us answer faster.
What to expect
Clear answers, no pressure
We keep it simple and honest — here is what happens after you reach out.
A reply within two business days
We aim to answer every email within two business days, usually sooner. Detailed claim questions can take a little longer while we check the specifics.
No cost to ask
Getting in touch and having your flight assessed is completely free. Our no-cure-no-pay fee only ever applies if we actually win compensation for you.
A real person, in your language
You'll hear back from someone on our team, not a bot. We support English, Dutch, German, French, Spanish, Italian, and Polish.
Start or check a claim
Want to know if your flight qualifies? Check it in about two minutes — no account or payment needed to see the result.
Check your flight →Read the FAQ
Many questions about eligibility, timelines, and our fee are already answered in detail on our frequently asked questions page.
Browse the FAQ →Company & office
Tomo Flight Claim is operated by Altitudes Group B.V., a company registered in the Netherlands. Post can be sent to our registered office below, but email reaches us fastest.
Altitudes Group B.V.Weezenhof 6745, 6536 BG Nijmegen
the Netherlands
Registered with the Netherlands Chamber of Commerce (KVK) under number 93488432 · VAT ID NL866423564B01.
Find out in 2 minutes what your flight is worth
Free and without obligation. We do the work; you only pay when we win.