Claim smarter
Ten tips that strengthen your claim
What you do at the airport often decides how strong your claim is later. These tips cost nothing and are sometimes worth hundreds of euros.
From the knowledge base
Step-by-step
Flight delayed, what now? What to do at the airport
From the first announcement to claiming at home: the step-by-step plan that strengthens your claim while you wait.
4 min read →
Your rights
Extraordinary circumstances: when may an airline really refuse?
Technical faults, storms or strikes: airlines call almost everything force majeure. The courts see it far more strictly.
5 min read →
Explainer
Flight cancelled or delayed by a strike? What your compensation depends on
When a strike hits your flight, everything turns on WHO is striking. A walkout by the airline's own staff counts differently from an airport or air-traffic-control strike — and that difference is worth hundreds of euros.
6 min read →
Action plan
Flight cancelled, what now? The action plan for the first 60 minutes
Don't panic: what you sort out in the first hour decides how smoothly your trip continues and how strong your claim stands later.
5 min read →
Methodology
Did the airline blame the weather? This is how we check the evidence
The weather excuse is the most used rejection argument — and the most verifiable one. This is how we test it against official METAR observations.
6 min read →
Explainer
EUclaim went bankrupt — and relaunched under Yource. What changes for you?
Dutch claim agency EUclaim went bankrupt, but has been continued by Yource since late September 2026. What it means for your pending or new claim — and why your right to compensation stays yours either way.
6 min read →
Law change
New EU air passenger rights 2026: what changes
The revision of Regulation 261/2004 has been adopted. The amounts survive intact, but you will soon have only nine months to claim.
6 min read →
Deadlines
Flight compensation time limit, country by country
Six years in England and Wales, five in Scotland, but only about one year in Italy and Poland. Which limit applies, and why.
7 min read →
Explainer
Flight delayed under 3 hours: what you are owed
Below three hours there is no compensation, but there is a duty of care — and it starts after two. Food, drink and a hotel.
6 min read →
Explainer
Lost or delayed luggage: the limit is 1,519 SDR
Almost every page on baggage compensation quotes an out-of-date figure. The liability cap rose on 28 December 2024.
7 min read →
Step by step
Airline refused? Where to complain, and what works
Complain to the airline, wait eight weeks, then escalate to CAA-approved ADR — but check first whether your airline is in a scheme.
7 min read →
Quick tips
Ask at the gate for the reason in writing
The airline must be able to name the cause of the disruption. A written statement, or even a photo of the information screen, is gold as evidence later.
Keep everything: boarding pass, receipts, emails
Your boarding pass proves you were on the flight; receipts for food or a hotel can be reclaimed separately if the airline neglected its duty of care.
Demand care from 2 hours of waiting
Meals, drinks and communication are your right, not a favour. Airline offering nothing? Buy it yourself within reason and keep the receipt.
Sign nothing at the gate without reading it
A form for 'voluntarily' giving up your seat or a low settlement trades your legal rights for that moment's offer.
Look at your arrival time, not departure
The 3-hour threshold counts at your final destination, the moment the doors open. Time made up en route can make a claim just miss or just qualify.
Want cash? Refuse the voucher
A voucher is only allowed with your explicit consent. A cash refund within 7 days is your legal right after a cancellation.
Delay announced? Still arrive on time
Your rights only hold if you kept to the conditions: checked in on time and at the gate. Staying home because it is delayed anyway forfeits the claim.
Screenshot the boards and the app
Actual departure and arrival times vanish quickly from apps and screens. A few screenshots on the day make your file indisputable.
Old flights are worth money too
Depending on the country you can claim 1 to 6 years back. Dig through your inbox: last year's ruined summer holiday can still yield €600 per person.
Claim per person, children included
Every seat counts. A family of four on an intercontinental flight claims not €600 but €2,400. You add fellow travellers with one extra signature each.
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