EU Regulation 261/2004

KLM flight delayed or cancelled? Claim up to €600

Did your KLM flight arrive 3+ hours late, or was it cancelled? Then KLM legally owes you €250 to €600 compensation — on top of your ticket. We claim it for you: no win, no fee.

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€250

Flights up to 1,500 km

e.g. Amsterdam → London

€400

1,500 – 3,500 km

e.g. Brussels → Malaga

€600

Over 3,500 km

e.g. Amsterdam → New York

Per person, for 3+ hours delay at your final destination, cancellation less than 14 days ahead, or denied boarding. Claimable up to 6 years back.

How KLM handles compensation claims

58%

of claims only paid after court proceedings were issued

UK litigation data shows that 58% of compensation claims against KLM were only paid out after legal proceedings had been started. Claiming on your own often means long waits, boilerplate rejections and going to court anyway.

Source: Bott & Co (UK), litigation data 2024/25.

Claiming directly with KLM

KLM handles EU261 claims through customer services (klmcustomercare@klm.com). Expect boilerplate rejections such as ‘extraordinary circumstances’ — always ask for concrete evidence.

Tomo checks your flight for free, backs the claim with objective METAR weather data and escalates to legal action when needed. You only pay if we win.

Disrupted KLM flights today

Live from the departure boards of the airports we monitor; refreshed every 30 minutes to 1 hour.

CancelledKL1917KLM Zurich07:10 AMup to €250 p.p.This is my flight
CancelledKL1323KLM Krakow09:20 AMup to €250 p.p.This is my flight
CancelledKL661KLM Houston10:00 AMup to €600 p.p.This is my flight
CancelledKL1615KLM Milan10:20 AMup to €250 p.p.This is my flight
CancelledKL615KLM Unknown destination10:25 AMThis is my flight
CancelledKL1557KLM Ranon02:00 PMup to €250 p.p.This is my flight
CancelledKL1771KLM Berlin07:00 AMup to €250 p.p.This is my flight
CancelledKL1253KLM Helsinki02:20 PMup to €400 p.p.This is my flight
CancelledKL1317KLM Warsaw05:00 PMup to €250 p.p.This is my flight
CancelledKL609KLM Salt Lake City05:30 PMup to €600 p.p.This is my flight
CancelledKL1553KLM Ibiza02:00 PMup to €400 p.p.This is my flight
DelayedKL865KLM Tokyo10:40 AM+2 h 23 minThis is my flight
DelayedKL1031KLM Manchester09:45 AM+2 h 16 minThis is my flight
DelayedKL591KLM Johannesburg10:35 AM+1 h 55 minThis is my flight
DelayedKL1505KLM Madrid01:50 PM+1 h 42 minThis is my flight
DelayedKL1779KLM Berlin03:20 PM+1 h 39 minThis is my flight
DelayedKL1831KLM Stuttgart12:30 PM+1 h 25 minThis is my flight
DelayedKL1101KLM Exeter04:20 PM+1 h 20 minThis is my flight
DelayedKL567KLM Unknown destination10:10 AM+1 h 17 minThis is my flight

When does KLM owe you compensation?

EU Regulation 261/2004 covers every KLM flight departing from an EU airport, and flights into the EU on an EU carrier. If a delay makes you arrive 3 hours or later at your final destination, or your flight was cancelled less than 14 days in advance, you are entitled to €250 to €600 — based on flight distance, not your ticket price.

A missed connection within a single booking counts too: what matters is the total delay at your final destination. And your claim does not expire quickly — in the Netherlands you can claim up to 2 years after the flight date.

When does KLM not have to pay?

Compensation is only waived in ‘extraordinary circumstances’ — think extreme weather, air traffic control strikes or closed airspace. A technical fault or a strike by the airline's own staff usually does not qualify, according to the courts.

Airlines use the weather excuse more often than is justified. That is why Tomo backs every claim with METAR weather data from the airport itself: an objective test of whether KLM's excuse holds up.

How to claim against KLM with Tomo

Enter your flight number and date — we automatically pull the flight data and the weather, and you instantly see whether your claim is viable and what it is worth.

We file the claim with KLM, handle the back-and-forth and escalate to court proceedings when needed. No win, no fee: we only charge when you get paid.

Frequently asked questions

How much compensation does KLM have to pay?

€250 for flights up to 1,500 km, €400 up to 3,500 km and €600 beyond that. The amount depends on flight distance and your arrival delay, not on your ticket price.

How long can I still claim for a KLM flight?

In the Netherlands up to 2 years after the flight date; other EU countries have different limitation periods. The sooner you claim, the easier it is to gather the evidence.

My KLM claim was rejected because of the weather. Is that right?

Not necessarily. Weather is only a valid excuse if it objectively made the flight impossible. Tomo tests the excuse against METAR weather data from the airport — a significant share of weather rejections does not hold up.

What does it cost to claim against KLM through Tomo?

Nothing upfront. We work no win, no fee: only when KLM pays out do we deduct our fee. No hidden costs, no subscription.

Do I get compensation if KLM rebooked me?

Often, yes. With a cancellation your arrival time on the rebooked flight is what counts: if you arrive 2 hours or later than planned, you usually keep the right to (part of) the compensation.

Sources and legal basis

Legal framework reviewed on 19 September 2026. This page is general information about EU Regulation 261/2004, not individual legal advice.

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