EU Regulation 261/2004

TUI fly flight delayed or cancelled? Claim up to €600 compensation

Did your TUI fly flight arrive 3+ hours late, or was it cancelled? Then you can claim €250 to €600 in flight delay compensation from TUI fly — on top of your ticket. We handle the claim for you: no win, no fee.

✓ No win, no fee✓ Result in 2 minutes✓ Weather excuse? We check the real data

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4.4 36 reviewson Trustpilot, Kiyoh, and TomoclaimRead the reviews

€250

Flights up to 1,500 km

e.g. Amsterdam → London

€400

1,500 – 3,500 km

e.g. Brussels → Malaga

€600

Over 3,500 km

e.g. Amsterdam → New York

Per person, for 3+ hours delay at your final destination, cancellation less than 14 days ahead, or denied boarding. Claim windows vary by country — from 1 up to 6 years back.

Verified experiences

But do you actually get paid?

Every review below belongs to a closed claim, with the amount and the number of days until payout — because that is the question that matters.

4.4out of 5

36 reviews on Trustpilot, Kiyoh, and Tomoclaim

Cancelled with six hours' notice, paid within a month

Ryanair cancelled my Dublin to Amsterdam flight with six hours' notice and offered nothing but a rebooking two days later. Tomo Flight Claim got me €250 in under a month. The dashboard shows every step, including the exact date the airline paid.

DUB → AMS · €250 · paid out in 26 days

James O. · via Trustpilot · Sep 22

Denied boarding on an overbooked KLM flight to Delhi. I had no idea this was worth €600. Signed the assignment on my phone at the gate, paid out five weeks later.

AMS → DEL · €600 · paid out in 36 days

Priya N. · via Trustpilot · Sep 16

Solid service. easyJet delayed us four hours out of Schiphol. My only gripe is that the 30% fee felt steep until I read how much work the court route involves. Would use again.

AMS → BRS · €250 · paid out in 29 days

Tom R. · via Tomoclaim · Sep 5

Read the reviews

How TUI fly handles compensation claims

Claiming directly with TUI fly

TUI fly only accepts EU261 claims through its own web form. Keep a copy of everything you submit — you will need it if your claim is rejected.

Tomo checks your flight for free, backs the claim with objective METAR weather data and escalates to legal action when needed. You only pay if we win.

When can you claim TUI fly compensation?

EU Regulation 261/2004 covers every TUI fly flight departing from an EU airport, and flights into the EU on an EU carrier. If an TUI fly delay makes you arrive 3 hours or later at your final destination, or your flight was cancelled less than 14 days in advance, you are entitled to €250 to €600 in compensation — based on flight distance, not your ticket price.

A missed connection within a single booking counts too: what matters is the total delay at your final destination. And your claim does not expire quickly — in the Netherlands you can claim up to 2 years after the flight date.

When does TUI fly not have to pay?

Compensation is only waived in ‘extraordinary circumstances’ — think extreme weather, air traffic control strikes or closed airspace. A technical fault or a strike by the airline's own staff usually does not qualify, according to the courts.

Airlines use the weather excuse more often than is justified. That is why Tomo backs every claim with METAR weather data from the airport itself: an objective test of whether TUI fly's excuse holds up.

How to file your TUI fly flight delay claim with Tomo

Enter your flight number and date — we automatically pull the flight data and the weather, and you instantly see whether your claim is viable and what it is worth.

We file the claim with TUI fly, handle the back-and-forth and escalate to court proceedings when needed. No win, no fee: we only charge when you get paid.

TUI fly flight cancelled? These are your rights

Is your TUI fly flight cancelled? Then TUI fly must immediately offer you a choice: re-routing on an alternative flight, or a full refund within 7 days. That choice is your legal right, not a favour — and it is separate from compensation. Was the cancellation announced less than 14 days before departure? Then you are often owed €250, €400 or €600 compensation per passenger on top, unless the replacement flight gets you there at close to the original times.

Was your flight cancelled today? Check the live board above — TUI fly flights cancelled today appear on it straight away, with an indication of the amount. Is your flight on there, or did you fly earlier? The free claim check gives you your answer in 2 minutes: claimable or not, and how much.

Is TUI fly saying the cancellation was down to the weather? That excuse only holds if the weather made the flight objectively impossible. We test every weather rejection against the official METAR weather data from the airport itself — so you see in black and white whether TUI fly's story stands up.

Frequently asked questions

How much compensation does TUI fly have to pay?

€250 for flights up to 1,500 km, €400 up to 3,500 km and €600 beyond that. The amount depends on flight distance and your arrival delay, not on your ticket price.

How long can I still claim for a TUI fly flight?

In the Netherlands up to 2 years after the flight date; other EU countries have different limitation periods. The sooner you claim, the easier it is to gather the evidence.

My TUI fly claim was rejected because of the weather. Is that right?

Not necessarily. Weather is only a valid excuse if it objectively made the flight impossible. Tomo tests the excuse against METAR weather data from the airport — a significant share of weather rejections does not hold up.

How do I file a claim against TUI fly, and what does it cost?

Start the free check: enter your flight number and date, and we file the claim with TUI fly and handle the whole dispute for you. You only pay if we win — no win, no fee, no hidden costs and no subscription.

Do I get compensation if TUI fly rebooked me?

Often, yes. With a cancellation your arrival time on the rebooked flight is what counts: if you arrive 2 hours or later than planned, you usually keep the right to (part of) the compensation.

My TUI fly flight was cancelled — do I get compensation?

Often, yes. If you were told less than 14 days before departure and the replacement flight did not get you there at close to the original times, TUI fly owes you €250 to €600 per passenger — unless there genuinely were extraordinary circumstances. Your right to re-routing or a refund within 7 days always stands alongside that.

What should I do first?

First have TUI fly rebook or refund you — do not accept a voucher if you would rather have cash; a voucher is only valid with your consent. Keep your boarding pass, the cancellation email and receipts for food, hotels and transport. Then run the free claim check: within 2 minutes you will know whether there is compensation in it too.